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RETURN POLICY
Returns will be accepted for store credit only, on regular-priced merchandise. Due to how quickly we process orders, we cannot cancel orders once they have been placed. ALL SEASONAL AND HOLIDAY MERCHANDISE ARE FINAL SALE, NO RETURNS OR EXCHANGES.
Return with original tags attached, unworn, and unwashed. Returns must be received at our store location within 30 days from the day of receiving. Excessive returning is not allowed. If monthly return percentage exceeds 25%, returning will not be allowed until percentage goes down.
Sale items are final sale, no returns will be accepted. All jewelry, accessories, bags, sunglasses, household items, activewear, doorbusters, holiday pieces, blankets, cups, beauty products, intimates, bodysuits, and swimwear are final sale.
All returns must be approved; please notify us at this email BEFORE sending returns. Purchaser is responsible for return shipping costs.
Libby Jane Boutique is not responsible for lost or stolen packages.
If an item needs to be returned please include a slip with your name, email, and order numbers, so that we can issue a gift card accordingly. Please ship all returns to: 72 Ventura Dr. Suite D, Lucedale, MS, 39452.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. Ultimate decision on acceptance of returns is at the discretion of Libby Jane Boutique.
We do not offer exchanges.
Return Instructions
The customer is responsible for return shipping costs. Options are USPS, UPS, and FedEx.
Please email us at libbyjaneboutique@gmail.com to get your return approved. Once approved please ship back to:
Libby Jane Boutique, 72 Ventura Dr. Suite D, Lucedale, MS, 39452.
Please include a note with your return that states your name and order number. Please wrap your item neatly and in paper of some kind to protect the item.
Shoe boxes should be shipped back in a box to protect the items. Shoes sent back with shipping labels directly on the shoe box will result in a 50% restocking deducted from your store credit.
Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you.
Online Pickup
Return within 14 days from day of pickup, original tags attached, unworn, and unwashed to receive full refund.Returns within 30 days from the day of pickup, will receive store credit/gift card. Excessive returning is not allowed. If monthly return percentage exceeds 25%, returning will not be allowed until percentage goes down.
Damaged Items
Damaged items must be reported within three days of the receipt of your order. Please call us during business hours at 251-348-4299 and email us at libbyjaneboutique@gmail.com the photos of any damage.
Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged. If you have any questions please feel free to email us at libbyjaneboutique@gmail.com or give us a call at 251-348-4299.
Thank you for your support!
Libby Jane Boutique